{"id":13025,"date":"2021-02-22T20:17:22","date_gmt":"2021-02-22T20:17:22","guid":{"rendered":"http:\/\/dev2.cityexperiences.com\/?page_id=13025"},"modified":"2021-12-07T20:29:49","modified_gmt":"2021-12-07T20:29:49","slug":"faqs","status":"publish","type":"page","link":"https:\/\/35.163.104.102\/poole\/city-cruises\/about\/faqs\/","title":{"rendered":"FAQs &#8211; Poole"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n\t\t\t<!-- START Poole Homepage REVOLUTION SLIDER 6.2.19 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_32_1_wrapper\" data-source=\"gallery\" style=\"background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_32_1\" style=\"\" data-version=\"6.2.19\">\n\t\t\t\t\t<rs-slides>\n\t\t\t\t\t\t<rs-slide data-key=\"rs-105\" data-title=\"Slide\" data-anim=\"ei:d;eo:d;s:1000;r:0;t:fade;sl:0;\">\n\t\t\t\t\t\t\t<img src=\"\/\/assets.cityexperiences.com\/wp-content\/uploads\/2021\/03\/poole-private-boat-hire.jpg\" alt=\"poole-private-boat-hire\" title=\"poole-private-boat-hire\" width=\"1280\" height=\"620\" class=\"rev-slidebg\" data-no-retina>\n\t\t\t\t\t\t\t<rs-bgvideo \n\t\t\t\t\t\t\t\tdata-video=\"vc:none;w:100%;h:100%;nse:false;l:true;ptimer:false;\"\n\t\t\t\t\t\t\t\tdata-vimeoid=\"461191754\"\n\t\t\t\t\t\t\t\tdata-vatr=\"background=1&amp;title=0&amp;byline=0&amp;portrait=0&amp;api=1\"\n\t\t\t\t\t\t\t><\/rs-bgvideo>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-32-slide-105-layer-0\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-color=\"#ffffff\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;y:b;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:100%;h:200px;\"\n\t\t\t\t\t\t\t\tdata-basealign=\"slide\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:5;font-family:Roboto;\"\n\t\t\t\t\t\t\t><div class=\"revolution-tour-info tour-1\"><\/div> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script type=\"text\/javascript\">\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_32_1',rl:[1240,1024,778,480],el:[550],gw:[1240],gh:[550],type:'standard',justify:'',layout:'fullwidth',mh:\"0\"});\n\t\t\t\t\tvar\trevapi32,\n\t\t\t\t\t\ttpj;\n\t\t\t\t\tjQuery(function() {\n\t\t\t\t\t\ttpj = jQuery;\n\t\t\t\t\t\trevapi32 = tpj(\"#rev_slider_32_1\");\n\t\t\t\t\t\tif(revapi32==undefined || revapi32.revolution == undefined){\n\t\t\t\t\t\t\trevslider_showDoubleJqueryError(\"rev_slider_32_1\");\n\t\t\t\t\t\t}else{\n\t\t\t\t\t\t\trevapi32.revolution({\n\t\t\t\t\t\t\t\tsliderLayout:\"fullwidth\",\n\t\t\t\t\t\t\t\tvisibilityLevels:\"1240,1024,778,480\",\n\t\t\t\t\t\t\t\tgridwidth:1240,\n\t\t\t\t\t\t\t\tgridheight:550,\n\t\t\t\t\t\t\t\tspinner:\"spinner0\",\n\t\t\t\t\t\t\t\tperspective:600,\n\t\t\t\t\t\t\t\tperspectiveType:\"global\",\n\t\t\t\t\t\t\t\teditorheight:\"550,768,960,720\",\n\t\t\t\t\t\t\t\tresponsiveLevels:\"1240,1024,778,480\",\n\t\t\t\t\t\t\t\tprogressBar:{disableProgressBar:true},\n\t\t\t\t\t\t\t\tnavigation: {\n\t\t\t\t\t\t\t\t\tonHoverStop:false\n\t\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t\tfallbacks: {\n\t\t\t\t\t\t\t\t\tallowHTML5AutoPlayOnAndroid:true\n\t\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\n\t\t\t\t\t});\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n<div class=\"hbg-block-content hbcgnr80z9t7y3jtylp max-width-550px-auto bg-white-shadow pad-15 margin-top-minus-75px text-center z-index-1 position-relative collapse show \" aria-expanded=\"true\" id=\"Product-Tour-FAQ\" data-parent=\"\">\n\t\t\n\t\n\n    <div class=\"module-wrapper    \" >\n\t\t\t\t\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t\n<h1 class=\"title \">FAQs - City Cruises Poole<\/h1>\t\n\n\n\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"module-content \">\n\t        <div class=\"content \">\n\tEverything you need to know for your City Cruises Poole Experience. 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You can find out more <a href=\"\/london\/city-cruises\/return-to-service\">here<\/a>. Guests wishing to book a private hire experience can now book as normal\t<\/div>\n                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"COVID-19 Customer Information Update\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h1\\\",\\\"title\\\":\\\"COVID-19 Customer Information Update\\\",\\\"element_id\\\":\\\"hbcgnx0ar8pezf1y3rh\\\",\\\"element_name\\\":\\\"hbcgnx0ar8pjhde4mh\\\",\\\"show_content\\\":true,\\\"show_sub_title\\\":false,\\\"sub_title\\\":\\\"\\\",\\\"use_aws_s3_media\\\":false,\\\"awsAssets_URL\\\":\\\"\\\",\\\"aws_assets_url\\\":\\\"https:\\\/\\\/assets.cityexperiences.com\\\",\\\"content\\\":\\\"In line with the latest government guidance all of ur services are open with additional measures in place for your safety. 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can amend to a later date administration-fee free.\u00a0If your booking is outside of 72 hours (up to the time of departure if you have booked Assurance), please amend your date on our website through \u2018Manage My Booking\u2019.\u00a0 Alternatively get in touch with our Customer Service team by emailing <a class=\"sc-kcDeIU gANHxb\" title=\"mailto:customercomments@citycruises.com\" href=\"mailto:customercomments@citycruises.com\" data-renderer-mark=\"true\">customercomments@citycruises.com<\/a>\u00a0with full details and one of our friendly advisors will be able to help you amend your booking.<\/p>\n<p data-renderer-start-pos=\"715\">If you wish to cancel your experience, this will be in line with our normal\u00a0terms and conditions.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Private Hire&#8221; open=&#8221;true&#8221;]<\/p>\n<p data-renderer-start-pos=\"831\">If you have an experience booked and must self-isolate due to either a registered and confirmed Covid test, NHS Track and Trace, or if the UK government\/overseas travel restrictions prevent you from fulfilling your experience, you can amend to a later date administration-fee free.\u00a0Please note that in such circumstances we will do our best to recover any costs we have incurred.\u00a0 Where we are unable to, we reserve the right to deduct any such costs from your payment.<\/p>\n<p data-renderer-start-pos=\"1236\">If you wish to cancel your experience, this will be in line with our normal\u00a0terms and conditions.<\/p>\n<p>[\/vc_toggle][vc_empty_space]<div class=\"hbg-block-content hbcguy7x2lcl52mlh1c  collapse show \" aria-expanded=\"true\" id=\"hbcguy7x2lckq1z7fme\" data-parent=\"\">\n\t\t\n\t\n\n    <div class=\"module-wrapper    \" >\n\t\t\t\t\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t\n<h3 class=\"title \">Poole Pier Locations<\/h3>\t<div class=\"note\">For map &amp; directions, click on 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400;\">Address: Strand Street, Poole, BH15 1SB<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sat Nav BH15 1SB<\/span>[\/vc_toggle][vc_toggle title=&#8221;What is access like in Poole to get onto the vessel?&#8221;]<span style=\"font-weight: 400;\">We have easy access via a short gangway to access from Poole Quay onto the vessel and our crew are always ready to help.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Where is the coach drop off point in Poole?&#8221;]<span style=\"font-weight: 400;\">Outside Poole Pottery. SatNav BH15 1HJ \u2013 this is right opposite where we board our vessel.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Where can I park my coach in Poole?&#8221;]<span style=\"font-weight: 400;\">Parking is available at Poole Stadium, Wimborne Road, BH15 2BP &amp; Seldown Bridge Coach Park, BH15 1TA<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I take a wheelchair onto the vessel?&#8221;]<span style=\"font-weight: 400;\">If the person can walk a short distance across gangway then we can help them board. For completely wheelchair bound Poole Harbour has a free boat service: <\/span><a href=\"http:\/\/www.thefriendsofdolphin.co.uk\/\"><span style=\"font-weight: 400;\">www.thefriendsofdolphin.co.uk<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"http:\/\/www.knoticat.co.uk\/\"><span style=\"font-weight: 400;\">www.knoticat.co.uk<\/span><\/a><span style=\"font-weight: 400;\">.<\/span>[\/vc_toggle][vc_toggle title=&#8221;What excursions can you offer for groups?&#8221;]<span style=\"font-weight: 400;\">Sea Train Adventure, Poole Quay Experience &amp; Gardens to Sea. For more details and group prices please call us on 020 77 400 437.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Where does the boat depart from in Swanage?&#8221;]<span style=\"font-weight: 400;\">Location:<\/span><\/p>\n<p>Swanage Pier, BH19 2AP[\/vc_toggle][vc_toggle title=&#8221;What times are the steam trains from Swanage to Corfe Castle?&#8221;]<span style=\"font-weight: 400;\">Please check the timetable online <\/span><a href=\"http:\/\/www.swanagerailway.co.uk\/\"><span style=\"font-weight: 400;\">www.swanagerailway.co.uk<\/span><\/a>[\/vc_toggle][vc_toggle title=&#8221;How far is it from the boat to the steam railway station in Swanage?&#8221;]<span style=\"font-weight: 400;\">It\u2019s a 10 minute flat walk across the pier and down the High Street.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Where can I park my coach to pick my passengers up on the Sea Train Adventure Trip?&#8221;]<span style=\"font-weight: 400;\">Norden Park &amp; Ride is at the end of the line and is the easiest for coach access. Sat Nav BH20 5DW<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I bring my dog onto the vessel?&#8221;]<span style=\"font-weight: 400;\">We do allow well behaved dogs aboard but must be on a lead throughout the trip.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Do you have toilets onboard?&#8221;]<span style=\"font-weight: 400;\">Yes, we have a separate ladies &amp; gents toilet onboard.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Do you have refreshments onboard?&#8221;]<span style=\"font-weight: 400;\">Yes we have a licensed bar which serves tea, coffee, snacks, wines, lagers, beers, cider and soft drinks.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Do you sail from Bournemouth Pier?&#8221;]<span style=\"font-weight: 400;\">Unfortunately due the lack of depth of water at Bournemouth Pier, due to the sand build up we are unable to pick up anymore. We do however have a sightseeing bus link which picks up from Bournemouth Station, East Cliff, Bournemouth Pier &amp; West Cliff to bring you over to Poole for your cruise.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I get married onboard your vessel?&#8221;]<span style=\"font-weight: 400;\">We cannot perform the ceremony onboard but we are able to offer receptions afloat \u2013 see our Wedding brochure for details.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can you do an ashes scattering?&#8221;]<span style=\"font-weight: 400;\">Yes we can, please see our charter info pack for prices of a boat charter.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Where would the boat cruise to on an evening charter?&#8221;]<span style=\"font-weight: 400;\">You can request where the vessel sails to but please remember any requests which go out of the harbour are subject to weather.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I bring my own drinks on an evening charter?&#8221;]<span style=\"font-weight: 400;\">Unfortunately we are licensed premises so we cannot allow you to bring your own drinks, but we do stock a wide range of products at reasonable prices.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I bring my own entertainment on an evening charter?&#8221;]<span style=\"font-weight: 400;\">Yes, with prior arrangement \u2013 fee for music licence is \u00a350, or you can book a disco with us.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I bring my own food on an evening charter?&#8221;]<span style=\"font-weight: 400;\">Yes, with prior arrangement. We do offer a wide selection of menus in our charter pack.<\/span>[\/vc_toggle][vc_toggle title=&#8221;How long are the evening charters?&#8221;]<span style=\"font-weight: 400;\">We offer evening charters 7.30pm -10.30pm as standard but we may be able to accommodate other hours on request.<\/span>[\/vc_toggle][vc_toggle title=&#8221;When &amp; where are the fireworks?&#8221;]<span style=\"font-weight: 400;\">Poole:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">8th June \u2013 Departure time: 19.00<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Every Thursday 26th July \u2013 30th August 2018 \u2013 Departure time: 20.30<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5th November \u2013 Departure time: 19.00<\/span>[\/vc_toggle][vc_toggle title=&#8221;What birds do we see on the birdwatching cruises?&#8221;]<span style=\"font-weight: 400;\">We hope to see Puffins, Guillemots and Kittiwakes. We have Durlston rangers onboard who will guide you through birdlife &amp; geology.<\/span>[\/vc_toggle][vc_toggle title=&#8221;EU nationals travelling to the UK after EU Exit&#8221;]<span style=\"font-weight: 400;\">Leaving the EU means that a number of changes will affect businesses and individual citizens but we want to reasurre you that travel to the UK will still be possible with ease.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We will do our best to keep you informed but please for more information visit the HM Government website <\/span><a href=\"https:\/\/www.gov.uk\/guidance\/visiting-the-uk-after-brexit\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Is there a commentary?&#8221;]<span style=\"font-weight: 400;\">Yes, our captains gives a full, english live commentary on all our scheduled cruises.<\/span>[\/vc_toggle][vc_toggle title=&#8221;What are the sea conditions today &#8211; Is it rough?&#8221;]<span style=\"font-weight: 400;\">If you need any info please give us a call and we will let you know what the sailing conditions are. We will do our best to notify you of cancellations directly.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Where can I book my tickets?&#8221;]<span style=\"font-weight: 400;\">You will save money booking online through our website or you can book at our blue kiosk on Poole Quay or our booking office at the entrance to Swanage Pier.<\/span>[\/vc_toggle][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_toggle title=&#8221;Public Cruises&#8221; open=&#8221;true&#8221;] If you have an experience booked and must self-isolate due to either a registered and confirmed Covid test, NHS Track and Trace, or if the<\/p>\n","protected":false},"author":5,"featured_media":44217,"parent":12879,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - Poole | City Experiences<\/title>\n<meta name=\"description\" content=\"We are all about the fun but safety is our number one priority. 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