{"id":12543,"date":"2021-02-19T20:51:32","date_gmt":"2021-02-19T20:51:32","guid":{"rendered":"http:\/\/dev2.cityexperiences.com\/?page_id=12543"},"modified":"2024-01-04T14:04:53","modified_gmt":"2024-01-04T14:04:53","slug":"faqs","status":"publish","type":"page","link":"https:\/\/dev2.cityexperiences.com\/london\/city-cruises\/faqs\/","title":{"rendered":"FAQs &#8211; London"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column]\n\t\t\t<!-- START London FAQ REVOLUTION SLIDER 6.2.19 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_335_1_wrapper\" data-source=\"gallery\" style=\"background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_335_1\" style=\"\" data-version=\"6.2.19\">\n\t\t\t\t\t<rs-slides>\n\t\t\t\t\t\t<rs-slide data-key=\"rs-1036\" data-title=\"Slide\" data-anim=\"ei:d;eo:d;s:1000;r:0;t:fade;sl:0;\">\n\t\t\t\t\t\t\t<img src=\"\/\/assets.cityexperiences.com\/wp-content\/uploads\/2023\/09\/london_family_selfie.jpg\" alt=\"family taking selfie in london\" title=\"london_family_selfie\" width=\"1200\" height=\"503\" class=\"rev-slidebg\" data-no-retina>\n<!---->\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script type=\"text\/javascript\">\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_335_1',rl:[1240,1240,1240,480],el:[600,600,600,550],gw:[1240,1240,1240,480],gh:[600,600,600,550],type:'standard',justify:'',layout:'fullwidth',mh:\"0\"});\n\t\t\t\t\tvar\trevapi335,\n\t\t\t\t\t\ttpj;\n\t\t\t\t\tjQuery(function() {\n\t\t\t\t\t\ttpj = jQuery;\n\t\t\t\t\t\trevapi335 = tpj(\"#rev_slider_335_1\");\n\t\t\t\t\t\tif(revapi335==undefined || revapi335.revolution == undefined){\n\t\t\t\t\t\t\trevslider_showDoubleJqueryError(\"rev_slider_335_1\");\n\t\t\t\t\t\t}else{\n\t\t\t\t\t\t\trevapi335.revolution({\n\t\t\t\t\t\t\t\tsliderLayout:\"fullwidth\",\n\t\t\t\t\t\t\t\tvisibilityLevels:\"1240,1240,1240,480\",\n\t\t\t\t\t\t\t\tgridwidth:\"1240,1240,1240,480\",\n\t\t\t\t\t\t\t\tgridheight:\"600,600,600,550\",\n\t\t\t\t\t\t\t\tspinner:\"spinner0\",\n\t\t\t\t\t\t\t\tperspective:600,\n\t\t\t\t\t\t\t\tperspectiveType:\"global\",\n\t\t\t\t\t\t\t\teditorheight:\"600,768,960,550\",\n\t\t\t\t\t\t\t\tresponsiveLevels:\"1240,1240,1240,480\",\n\t\t\t\t\t\t\t\tprogressBar:{disableProgressBar:true},\n\t\t\t\t\t\t\t\tnavigation: {\n\t\t\t\t\t\t\t\t\tonHoverStop:false\n\t\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t\tfallbacks: {\n\t\t\t\t\t\t\t\t\tallowHTML5AutoPlayOnAndroid:true\n\t\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\n\t\t\t\t\t});\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"hbg-block-content hbch5yn22g7gnoagpr overlap-top group-header collapse show  \" aria-expanded=\"true\" id=\"hbch5yn22g7g8aqp5uj\" data-parent=\" \" >\n\t\t\n\t\n\n    <div class=\"module-wrapper    \" >\n\t\t\t\t\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t\n\t\n\n\n\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"module-content \">\n\t        <div class=\"content \">\n\t\n<div class=\"module-header \">\n<div class=\"module-header-wrapper\">\n<h2 class=\"title \" style=\"text-align: center;\">Everything you need to know for your City Cruises London Experience<\/h2>\n<\/div>\n<\/div>\n<div class=\"module-content \">\n<div class=\"content \">\n<p style=\"text-align: center;\">We are all about the fun but safety is our number one priority. For your own safety and the safety of others, you must follow the instructions given by our crew when embarking\/ disembarking or on board any of our vessels. Below you\u2019ll find answers to the questions we get asked the most about our cruises.<\/p>\n<\/div>\n<\/div>\n\t<\/div>\n                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"settings\\\":{\\\"additional_module_class\\\":\\\"overlap-top group-header\\\",\\\"add_container_module_inner_wrapper\\\":false,\\\"additional_module_content_class\\\":\\\"\\\",\\\"show_cta_inside\\\":false,\\\"add_cta_after\\\":false,\\\"cta_after_class\\\":\\\"btn-primary-reverse\\\",\\\"cta_after_link\\\":\\\"\\\",\\\"cta_after_text\\\":\\\"\\\",\\\"cta_class\\\":\\\"open-plan-an-event-form\\\",\\\"modal_size\\\":\\\"modal-xl\\\",\\\"cta_btn_group\\\":\\\"\\\",\\\"is_sc_redeem_sdk\\\":false,\\\"sc_redeem_sdk_prop\\\":{\\\"property_id\\\":\\\"\\\",\\\"booking_type_id\\\":0},\\\"has_redeem_code\\\":false,\\\"has_voucher_pin_code\\\":false,\\\"redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your Code:\\\",\\\"data_target\\\":\\\"hbCommerceSDK\\\"},\\\"coupon_redeem_property\\\":{\\\"title_type\\\":\\\"h3\\\",\\\"title_text\\\":\\\"Enter Your Code:\\\",\\\"data_target\\\":\\\"hbCommerceSDK\\\"},\\\"slick_autoplay_flag\\\":false,\\\"slick_autoplay_duration\\\":2000,\\\"use_unminify\\\":false,\\\"tablepress_list\\\":\\\"\\\",\\\"on_click_action_is_default_clicked\\\":false},\\\"element_id\\\":\\\"hbch5yn22g7g8aqp5uj\\\",\\\"element_name\\\":\\\"hbch5yn22g7gnoagpr\\\",\\\"show_content\\\":true,\\\"show_title\\\":false,\\\"title_type\\\":\\\"h2\\\",\\\"title\\\":\\\"\\\",\\\"show_sub_title\\\":false,\\\"sub_title\\\":\\\"\\\",\\\"use_aws_s3_media\\\":false,\\\"awsAssets_URL\\\":\\\"\\\",\\\"aws_assets_url\\\":\\\"https:\\\/\\\/assets.cityexperiences.com\\\",\\\"content\\\":\\\"&lt;\\\/p&gt;\\n&lt;div class=&quot;module-header &quot;&gt;\\n&lt;div class=&quot;module-header-wrapper&quot;&gt;\\n&lt;h2 class=&quot;title &quot; style=&quot;text-align: center;&quot;&gt;Everything you need to know for your City Cruises London Experience&lt;\\\/h2&gt;\\n&lt;\\\/div&gt;\\n&lt;\\\/div&gt;\\n&lt;div class=&quot;module-content &quot;&gt;\\n&lt;div class=&quot;content &quot;&gt;\\n&lt;p style=&quot;text-align: center;&quot;&gt;We are all about the fun but safety is our number one priority. 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Guests wishing to book a private hire experience can now book as normal<\/p>\n\t<\/div>\n                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"COVID-19 Customer Information Update\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h2\\\",\\\"title\\\":\\\"COVID-19 Customer Information Update\\\",\\\"element_id\\\":\\\"hbcgnthz2lwuc9bpyjl\\\",\\\"element_name\\\":\\\"hbcgnthz2lwuq30zj8r\\\",\\\"show_content\\\":true,\\\"show_sub_title\\\":false,\\\"sub_title\\\":\\\"\\\",\\\"use_aws_s3_media\\\":false,\\\"awsAssets_URL\\\":\\\"\\\",\\\"aws_assets_url\\\":\\\"https:\\\/\\\/assets.cityexperiences.com\\\",\\\"content\\\":\\\"&lt;\\\/p&gt;\\n&lt;p data-pm-slice=&quot;1 1 &amp;#91;&amp;#93;&quot;&gt;In line with the latest government guidance all of ur services are open with additional measures in place for your safety. 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If your booking is outside of 72 hours (up to the time of departure if you have booked Assurance), please amend your date on our website through \u2018Manage My Booking\u2019.\u00a0 Alternatively get in touch with our Customer Service team by emailing <a class=\"sc-kcDeIU gANHxb\" title=\"mailto:customercomments@citycruises.com\" href=\"mailto:customercomments@citycruises.com\" data-renderer-mark=\"true\">customercomments@citycruises.com<\/a>\u00a0with full details and one of our friendly advisors will be able to help you amend your booking.<\/p>\n<p data-renderer-start-pos=\"715\">If you wish to cancel your experience, this will be in line with our normal\u00a0terms and conditions.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Private Hire&#8221; open=&#8221;true&#8221;]<\/p>\n<p data-renderer-start-pos=\"831\">If you have an experience booked and must self-isolate due to either a registered and confirmed Covid test, NHS Track and Trace, or if the UK government\/overseas travel restrictions prevent you from fulfilling your experience, you can amend to a later date administration-fee free. 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class=\"module-inner-wrapper \"><div class=\"module-header \">\n<h2 class=\"title \">London Pier Locations<\/h2>\t<div class=\"note\">click the pier names to find out more<\/div>\n\n\n\n\n<\/div>\n<div class=\"top-destination-outer-wrapper \"><div class=\"top-destination-inner-wrapper\"><div class=\"top-destination-wrapper slick-listing\"><div class=\"top-destination-item\"><ul class=\"row\"><li class=\"col-sm-3\"><div class=\"each-city-wrapper\"><a href=\"\/london\/city-cruises\/westminster-pier\/\"><div class=\"each-city-img\"><div class=\"img-wrap overflow-hidden\"><img src=\"https:\/\/assets.cityexperiences.com\/wp-content\/uploads\/2022\/08\/ISON_220328_CExp_1741.jpg\"><\/div><div class=\"each-city-wrapper-outer\"><div class=\"each-city-wrapper-inner\"><div class=\"each-city-title\">Westminster Pier<\/div><div class=\"each-city-number\"><\/div><\/div><\/div><\/div><\/a><\/div><\/li><li class=\"col-sm-3\"><div class=\"each-city-wrapper\"><a 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\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"General for all cruises\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h2\\\",\\\"title\\\":\\\"General for all 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We ask that you book groups over 20 directly with the reservations office by telephoning +44 (0)20 77 400 400.[\/vc_toggle][vc_toggle title=&#8221;Are your services wheelchair accessible?&#8221;]A person with a disability must disclose this at the time of booking. All passengers must be physically able to walk on to the boats with an able bodied helper and unfortunately no electronic wheelchairs are permitted.[\/vc_toggle][vc_toggle title=&#8221;Can I book my tickets online?&#8221;]Yes, you can purchase all our ticket types on the City Cruises website www.citycruises.com.[\/vc_toggle][vc_toggle title=&#8221;Can I buy tickets on the day? Do I need to book tickets in advance?&#8221;]You do not need to book sightseeing tickets in advance. These can be purchased at any City Cruises piers (Westminster Pier, London Eye Pier, Tower Pier, Greenwich Pier) on the day of travel. We request that groups of 20+ are book in advance with the reservations department prior to travel.<br \/>\nLondon Showboat, Lunch cruises, Afternoon Tea cruises, Evening Cruises and other special event products must be booked in advance either online or\u00a0through our Reservation department phone number +44 (0)20 77 400 400.[\/vc_toggle][vc_toggle title=&#8221;Can i change the time and the date of my booking?&#8221;]Sightseeing tickets can be rescheduled without charge up to and including the day of travel (Monday to Sunday, prior to 17:30).<br \/>\nDining bookings made for less than ten people can be amended as long as three clear working days\u2019 notice is given.<br \/>\nDining bookings made for eleven to twenty people can be amended provided at least fourteen clear working days\u2019 notice is given.<br \/>\nDining bookings made for twenty one to fifty five people can be amended provided at least twenty eight clear working days\u2019 notice is given.<br \/>\nDining bookings for over fifty six people can be amended provided at least 56 clear working days\u2019 notice is given.[\/vc_toggle][vc_toggle title=&#8221;Do I have to print out my ticket?&#8221;]Passengers have to bring their printed ticket to board the cruise or show their ticket on a mobile device.[\/vc_toggle][vc_toggle title=&#8221;Do the boats have open deck areas?&#8221;]All our boats offer open space areas with great views. Many have upper open decks offering an elevated view.[\/vc_toggle][vc_toggle title=&#8221;Do you have a lost property department?&#8221;]If you think you have lost an item of property aboard one of our services you should fill in our contact form. Please provide full descriptive details of your item, details of when and where it was lost, and full contact information so that we can get back in touch.[\/vc_toggle][vc_toggle title=&#8221;How do I get tickets I booked online?&#8221;]You will receive a confirmation email containing your tickets for online bookings. If you don\u2019t receive your confirmation email, or have a query about your booking, please call our reservation department at 020 77 400 400[\/vc_toggle][vc_toggle title=&#8221;How many wheelchair spaces are available on the boat?&#8221;]We have maximum two spaces per boat available. We ask you to contact the reservations team to discuss which boat is the best for you. Please phone our reservation department on +44 (0)20 77 400 400 or email\u00a0info@citycruises.com.[\/vc_toggle][vc_toggle title=&#8221;How much in advance should I arrive at the boat?&#8221;]You should arrive at least 15 minutes before departure time. If you are buying tickets at the ticket office, please allow some more time. Tickets bought online include recommended boarding and departure times.[\/vc_toggle][vc_toggle title=&#8221;I didn&#8217;t receive my e-ticket. Can you email my e-ticket?&#8221;]We can resend your e-ticket. Please phone our reservation department +44 (0)20 77 400 400 or\u00a0 send us an email to\u00a0info@citycruises.com\u00a0with your booking reference number and your name.[\/vc_toggle][vc_toggle title=&#8221;Is it possible to claim a refund?&#8221;]If your ticket is lost, damaged or can no longer be read, we may, at our discretion, replace it free of charge, provided we can confirm that it is valid. In order to verify your purchase we will need your City Cruises booking reference which is contained in your confirmation e-mail and shown on the original ticket page. Please note that it is not possible to verify your ticket purchase with your credit or debit card reference because this does not contain the details of the ticket(s) purchased.<\/p>\n<p>We do not accept liability for any loss resulting from our failure to provide an advertised service, or where delay occurs to those services, for any reason. We may, however, at our discretion, consider a refund on any ticket which is unused or only partially used as a direct result of a failure on our part to provide the advertised service for which the ticket was purchased.<\/p>\n<p>Refunds will not be granted other than in the circumstances described above.<\/p>\n<p>No refunds are possible after the valid date of the ticket has passed. All requests for refund or replacement ticket(s) must be made in writing to The Reservations Manager, City Cruises Plc, Unit 6, 1 Mill Street, Scotts Sufference Wharf, London, SE1 2DF, England and be accompanied by the relevant tickets purchased, your City Cruises booking reference (contained in your confirmation e-mail and on the original ticket page) and any payment reference issued when your purchase was confirmed. Refunds cannot be authorised or transacted at any other location or by any other means.<\/p>\n<p>Any refunds agreed will be made entirely at our discretion and without prejudice.<\/p>\n<p>We reserve the right to withdraw any ticket at any time although we will not do this without good reason.<\/p>\n<p>We do not refund sightseeing tickets that have not been used. We do not refund tickets if you arrive late for a cruise.[\/vc_toggle][vc_toggle title=&#8221;What is Ticket Assurance&#8221;]Purchases made with Ticket Assurance may be rescheduled or canceled up to 2 hours prior to the original departure time with a full refund, minus the cost of non-refundable Ticket Assurance. Ticket Assurance is not available on select cruises such as holiday, specialty or partnership cruises, or other experiences as indicated.<\/p>\n<h5>CAN I ADD ON TICKET ASSURANCE AFTER I PURCHASE MY CRUISE?<\/h5>\n<p>Ticket Assurance must be selected at the time of booking and may not be added post-purchase.<\/p>\n<h5>LATE ARRIVALS AND NO-SHOWS<\/h5>\n<p>Once payment is received, cruises are non-refundable unless Ticket Assurance is purchased at the time of booking. We are happy to reschedule your cruise date or issue a gift card for the amount paid with 48-hour notice before your scheduled cruise. Cruises are non-refundable and non-transferable within 48 hours of your cruise. We do not compensate for no-shows or late arrivals.[\/vc_toggle][vc_toggle title=&#8221;What are the qualifying ages for tickets for infants, children and adults?&#8221;]For sightseeing cruises<\/p>\n<p>Infant: 0 \u2013 4 years travel for free<br \/>\nChild: 5 \u2013 15\u00a0years<br \/>\nAdults:16+<\/p>\n<p>For lunch and afternoon tea (and some other dining cruises) the ages are as follows.<\/p>\n<p>Infant: 0 \u2013 2 years travel for free \u2013 unless they require a seat in which case a child ticket must be bought<br \/>\nChild: 3\u00a0\u2013 12 years<br \/>\nAdults:13+<\/p>\n<p>For the Evening Cruise the ages are as follows.<\/p>\n<p>Child: 13 \u2013 17<br \/>\nAdults: 18+<\/p>\n<p>All tickets are charged at adult prices. We suggest that the whole party should be aged over 18.<\/p>\n<p>For The London Showboat Dinner Cruise, Thames Jazz Cruise and Elvis Cruise the ages are as follows.<\/p>\n<p>Child: 5 \u2013 17 years<br \/>\nAdults:18+<\/p>\n<p>All tickets are charged at adult prices. We suggest that the whole party should be aged over 18.[\/vc_toggle][vc_toggle title=&#8221;What facilities are available aboard your boats?&#8221;]Some of our boats are fully accessible to wheelchair users \u2013 ring Reservations to find out more. Our boats also provide a comprehensive range of drinks, snacks and sandwiches. Toilet facilities are available.[\/vc_toggle][vc_toggle title=&#8221;Where can I park my car?&#8221;]Tower pier \u2013 Tower Car &amp; Coach Park (EC3R 6DT)<\/p>\n<p>Greenwich pier \u2013 Cutty Sark Gardens Car Park (SE10 9HT)<\/p>\n<p>Westminster pier \u2013 Nothing in the immediate enviroment so would suggest customer visits\u00a0<a href=\"http:\/\/www.parkopedia.com\/\">www.parkopedia.com<\/a><\/p>\n<p>London Eye pier \u2013 Nothing in the immediate enviroment so would suggest customer visits\u00a0<a href=\"http:\/\/www.parkopedia.com\/\">www.parkopedia.com<\/a>[\/vc_toggle][vc_empty_space]<div class=\"hbg-block-content hbcgntjygiej0be975h  collapse show  \" aria-expanded=\"true\" id=\"hbcgntjygiein2krf63\" data-parent=\" \" >\n\t\t\n\t\n\n    <div class=\"module-wrapper    \" >\n\t\t\t\t\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t\n<h2 class=\"title \">Sightseeing Cruises<\/h2>\t\n\n\n\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"module-content \">\n\t                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"Sightseeing Cruises\\\",\\\"show_title\\\":true,\\\"title_type\\\":\\\"h2\\\",\\\"title\\\":\\\"Sightseeing 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$(this).hasClass('active');\n\t\t\t\t$('[group-action=\"'+groupId+'\"]').removeClass('active');\n\t\t\t\tif($('#'+targetId).length) {\n\t\t\t\t\tif(alreadyActive) {\n\t\t\t\t\t\t$('#'+targetId).html('');\n\t\t\t\t\t\t$(this).removeClass('active');\n\t\t\t\t\t} else {\n\t\t\t\t\t\t$('#'+targetId).html(content);\n\t\t\t\t\t\t$(this).addClass('active');\n\t\t\t\t\t\taddOnClickAnchor(targetId);\n\t\t\t\t\t}\n\t\t\t\t\t\n\t\t\t\t}\n\t\t\t}\n\t\t});\n\t\tif(myObj.settings.on_click_action_is_default_clicked === true) {\n\t\t\t$('.hbg-block-content.' + myObj.element_first + ' .on-click-action').click();\n\t\t}\t});\n})(jQuery);\n<\/script>[vc_empty_space][vc_toggle title=&#8221;Where can I find the timetable online?&#8221;]Click here for\u00a0<a href=\"https:\/\/assets.cityexperiences.com\/wp-content\/uploads\/2023\/03\/Sightseeing-timetable-27th-March-2023.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">timetable<\/a>[\/vc_toggle][vc_toggle title=&#8221;Which piers do you operate from?&#8221;]Our scheduled sightseeing services operate between <a href=\"\/london\/city-cruises\/westminster-pier\/\">Westminster Pier<\/a>, <a href=\"\/london\/city-cruises\/london-eye-pier\/\">London Eye Pier<\/a>, <a href=\"\/london\/city-cruises\/tower-pier\/\">Tower Pier<\/a> and <a href=\"\/london\/city-cruises\/greenwich-pier\/\">Greenwich pier<\/a>.[\/vc_toggle][vc_toggle title=&#8221;What are the postcodes of your piers?&#8221;]<a href=\"https:\/\/www.cityexperiences.com\/london\/city-cruises\/westminster-pier\/\">Westminster Pier: SW1A 2JH<\/a><br \/>\n<a href=\"https:\/\/www.cityexperiences.com\/london\/city-cruises\/london-eye-pier\/\">London Eye Pier: SE1 7PB<\/a><br \/>\n<a href=\"https:\/\/www.cityexperiences.com\/london\/city-cruises\/tower-pier\/\">Tower Pier: EC3N 4DT<\/a><br \/>\n<a href=\"https:\/\/www.cityexperiences.com\/london\/city-cruises\/greenwich-pier\/\">Greenwich Pier:\u00a0SE10 9HT<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Do you accept Oyster card on a pay as you go basis?&#8221;]No, we don\u2019t accept Oyster cards as payment.[\/vc_toggle][vc_toggle title=&#8221;How much is a Sightseeing Cruise ticket?&#8221;]<a href=\"https:\/\/www.cityexperiences.com\/london\/city-cruises\/london-london-sightseeing-price-listings\/\" target=\"_self\" rel=\"noopener noreferrer\">Click here to view all Sightseeing cruise prices.<\/a>[\/vc_toggle][vc_toggle title=&#8221;How long is the journey time?&#8221;]Westminster\/ London Eye \u2013 Tower\/ Tower \u2013 Westminster \/ London Eye<br \/>\nDuration (single\/return): 40 minutes \/ 80 minutes<\/p>\n<p>Westminster\/London Eye \u2013 Greenwich | Greenwich \u2013 Westminster\/London Eye<br \/>\nDuration (single\/return): 70 minutes \/ 180 minutes<\/p>\n<p>Tower \u2013 Greenwich | Greenwich \u2013 Tower<br \/>\nDuration (single\/return): 30 minutes\/80 minutes[\/vc_toggle][vc_toggle title=&#8221;How long the queues are on the day?&#8221;]We cannot predict passenger numbers for each day, which vary on account of public holidays, weather conditions, events, etc. We don\u2019t guarantee that you will be able to get on the sightseeing sailing that you booked \u2013 but you so long as you turn up in reasonable time you will get on a boat.[\/vc_toggle][vc_toggle title=&#8221;If I buy a return ticket do I need to stay on the boat or can I disembark and catch a later return service?&#8221;]When you have purchased a return ticket you do not need to stay on the boat. You may disembark at the destination pier, spend some time looking at local attractions, then re-embark on a later return journey. Please ensure you check the times of the last return journey with pier staff before embarking.[\/vc_toggle][vc_toggle title=&#8221;What discount do you offer for travelcard holders?&#8221;]Holders of valid travelcards get a third off all our sightseeing tickets (excluding Family Rover tickets and Sightseeing and Attraction tickets). You may present your travelcard either on paper or on an Oystercard. You have to purchase your ticket at one of our ticket offices at a pier (Westminster Pier, London Eye Pier, Tower Pier and Greenwich Pier).[\/vc_toggle][vc_toggle title=&#8221;Are there are any discounts available for people with disabilities?&#8221;]We offer a 50% discount on the normal fare for wheelchair users and 50% discount for one companion per wheelchair user. We also offer 50% discount to Freedom Pass holders. This 50% discount applies only to tickets purchased at the pier and isn\u2019t available online.[\/vc_toggle][vc_toggle title=&#8221;What is a Freedom pass?&#8221;]<span style=\"font-weight: 400;\">A Freedom Pass is issued by local councils to London residents, who are either over 60 years old or disabled. It entitles the holder to a 50% discount on sightseeing tickets.<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I use any other pass that\u2019s like a \u201cFreedom Pass\u201d?&#8221;]We don\u2019t accept travel passes from outside London.[\/vc_toggle][vc_toggle title=&#8221;Are there any discounts for Carers?&#8221;]We offer a 50% discount for one carer per disabled person with a valid disability badge. This 50% discount applies only to tickets purchased at the pier and isn\u2019t available online.[\/vc_toggle][vc_toggle title=&#8221;Are bikes allowed on-board?&#8221;]We don\u2019t allow bikes on board, although\u00a0kids\u2019 scooters are allowed.[\/vc_toggle][vc_toggle title=&#8221;Do you provide a free commentary on the cruise?&#8221;]We provide a free live or recorded commentary in English on each Sightseeing cruise.[\/vc_toggle][vc_toggle title=&#8221;Do your cruises have foreign language audio-commentary available?&#8221;]We \u00a0provide a free audio guide commentary in 8 languages: Italian, French, German, Spanish, Chinese, Russian, English and Japanese. You get your free audio guide at the bar.<\/p>\n<p>If you have group of more than 20 we ask you to contact our reservation department to reserve the audio guides in advance. Please phone our reservation department on +44 (0)20 77 400 400 or\u00a0info@citycruises.com.[\/vc_toggle][vc_toggle title=&#8221;Can I bring my own food and drinks?&#8221;]Please only buy your hot, cold drinks and snacks from our bars on board. We are unable to warm up baby food.[\/vc_toggle][vc_toggle title=&#8221;How do I use my Tesco vouchers with City Cruises?&#8221;]You simply need to take your vouchers and present them to the ticket office at the pier. You do not need to book in advance. Your Tesco voucher is only valid for sightseeing cruises. If you do not have enough Tesco vouchers to cover your balance, you can pay by cash or card.[\/vc_toggle][vc_toggle title=&#8221;Can I book a School group? Is there any discount?&#8221;]School groups receive free adult tickets in proportion to the number of child tickets purchased. The discount is based on full retails price and is not available online or at the pier.<\/p>\n<p><u>School groups free places<\/u><br \/>\n1 Adult free for every 8 children (5-11 years)<br \/>\n1 Adult free for every 12 children (12-16 years)<\/p>\n<p>You can book up 21 persons online on our website. If you have a larger group please call +44 (0)20 77 400 400 or fill in\u00a0<a href=\"https:\/\/www.citycruises.com\/about-city-cruises\/\">our contact form.<\/a><\/p>\n<p>All our sightseeing cruises offer a live guided commentary in English that provides an engaging insight into the history of the river.<\/p>\n<p>To avoid disappointment we advise school groups to book in advance as summer is an extremely busy period for us.[\/vc_toggle][vc_toggle title=&#8221;Are there any group discounts available?&#8221;]We offer a sightseeing group discount. The 21<sup>st<\/sup>\u00a0passenger goes free for sightseeing (same ticket type) with a maximum of\u00a0up to 5 free tickets per group booking.<\/p>\n<p>If you frequently book in groups with us, it may be worth setting up an account with us.<\/p>\n<p>You can book up to 21 persons online on our website. If you have a larger group please call +44 (0)20 77 400 400 or fill in<a href=\"https:\/\/www.citycruises.com\/about-city-cruises\/\">\u00a0<\/a><a href=\"https:\/\/www.citycruises.com\/about-city-cruises\/\">our contact form.<\/a>[\/vc_toggle][vc_toggle title=&#8221;I want to bring my dog on board with me &#8211; is this possible?&#8221;]<\/p>\n<p class=\"p2\"><b>Carriage of Dogs Policy <\/b><\/p>\n<p class=\"p3\">At City Cruises, we understand that dogs are cherished members of many families and that our guests may wish to bring their furry companions along. To ensure the safety and enjoyment of all our passengers, both human and canine, we have established the following Carriage of Dogs Policy for our products across all our UK locations:<\/p>\n<p class=\"p3\"><b>1. Dog Size and Breed: <\/b><\/p>\n<p class=\"p3\">We welcome well-behaved dogs of all sizes and breeds. However, it is essential to consider the comfort and safety of all passengers. Aggressive breeds or dogs with a history of aggressive behaviour may be restricted to ensure the safety of everyone on board.<\/p>\n<p class=\"p3\"><b>2. Leads and Restraints: <\/b><\/p>\n<p class=\"p3\">All dogs must be kept on a lead or in a suitable restraint at all times while on board our vessels. This is to prevent any potential disruptions and to ensure the safety of both the dogs and other passengers.<\/p>\n<p class=\"p3\"><b>3. Guide and Service Dogs <\/b><\/p>\n<p class=\"p3\">Guide and service dogs are welcome onboard all our products, excluding ThamesJet, but are required to wear the correct harnesses and jackets at all times while travelling. This practice not only helps our staff readily identify them as working animals but also aids our team in providing the necessary assistance to ensure a smooth and comfortable experience for both the service dogs and their owners.<\/p>\n<p class=\"p3\"><b>4. Behaviour and Temperament: <\/b><\/p>\n<p class=\"p3\">Dogs brought on board must be well-behaved, socialised, and non-disruptive. If a dog exhibits aggressive behaviour or excessive barking, the owner may be asked to disembark at the next available stop to ensure the safety and comfort of other passengers.<\/p>\n<p class=\"p3\"><b>5. Cleanliness and Waste Disposal: <\/b><\/p>\n<p class=\"p3\">It is the responsibility of the dog owner to clean up after their pet. Please bring waste bags and promptly dispose of your dog&#8217;s waste in designated receptacles at the piers upon departure from the vessel. Accidents that occur on carpeted areas may be subject to an additional cleaning charge if extensive cleaning is required to restore the area to its original condition.<\/p>\n<p class=\"p3\"><b>6. Allergies and Sensitivities: <\/b><\/p>\n<p class=\"p3\">Some passengers may have allergies or sensitivities to dogs. We are committed to accommodating both dog owners and those with allergies. Passengers with allergies are requested to inform our staff before boarding the boat and to take necessary precautions, such as carrying allergy medications. We will do our best to accommodate passengers with allergies but for those with severe allergies, please note that it may be recommended that they consider boarding the next available boat to minimise the risk of exposure.<\/p>\n<p class=\"p3\"><b>7. Owner Responsibility: <\/b><\/p>\n<p class=\"p3\">Dog owners are entirely responsible for the behaviour, safety, and well-being of their pets throughout the journey. Owners should be prepared to manage their dog&#8217;s needs, including hydration and comfort.<\/p>\n<p class=\"p3\"><b>8. Restricted Areas: <\/b><\/p>\n<p class=\"p3\">Certain areas of our vessels may be restricted for dogs to ensure the safety of both dogs and passengers. These areas include, but are not limited to, the wheelhouse, food service areas and engine room spaces, and dog owners are expected to comply with these restrictions.<\/p>\n<p class=\"p3\"><b>9. Dining Products <\/b><\/p>\n<p class=\"p3\">To ensure a hygienic and enjoyable experience for all guests, only guide and service dogs are permitted onboard our dining products.<\/p>\n<p class=\"p3\"><b>10. Charters <\/b><\/p>\n<p class=\"p3\">For private charter bookings, the carriage of dogs is at the discretion of the charterer. We understand that different events may have varying requirements and we will work closely with our clients to accommodate their preferences regarding dogs on board.<\/p>\n<p class=\"p3\"><b>11. ThamesJet <\/b><\/p>\n<p class=\"p3\">Unfortunately, due to the nature of this operation and for safety reasons, no dogs are allowed on our ThamesJet products.<\/p>\n<p class=\"p3\"><b>12. Disclaimer: <\/b><\/p>\n<p class=\"p3\">While we make every effort to provide a safe and enjoyable experience for all passengers and their dogs, City Cruises UK is not liable for any injuries, incidents, or damages related to the carriage of dogs on board our vessels.<\/p>\n<p>[\/vc_toggle][vc_empty_space]<div class=\"hbg-block-content hbcgntkk37txg9urf4u  collapse show  \" aria-expanded=\"true\" id=\"hbcgntkk37tx2g7mnm0\" data-parent=\" \" >\n\t\t\n\t\n\n    <div class=\"module-wrapper    \" >\n\t\t\t\t\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t\n<h2 class=\"title \">Dining Cruises<\/h2>\t\n\n\n\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"module-content \">\n\t                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = 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accommodate for wheelchair users on our dining cruises if the following conditions can be met:-<\/p>\n<ul>\n<li>The wheelchair user can walk from the pier on to the boat without aid of the wheelchair (which is a matter of a few feet).<\/li>\n<li>The wheelchair is collapseable.<\/li>\n<li>The wheelchair user can sit at the table and chairs provided without aid of the wheelchair.<\/li>\n<\/ul>\n<p>If any of the above conditions can not be met, unfortunately it will not be possible to cater for the wheelchair user.<\/p>\n<p>We can accommodate wheelchairs on our sightingseeing vessels, excluding the MV Westminster, Eleanor Rose &amp; Princess Rose.[\/vc_toggle][vc_toggle title=&#8221;What is recommended attire for your dining cruises?&#8221;]The recommended attire\u00a0for our Afternoon Tea, Lunch and Evening\u00a0Cruises is casual.<\/p>\n<p>The recommended attire for our Showboat Cruise, Jazz Cruise and Elvis Cruise\u00a0is smart casual.[\/vc_toggle][vc_empty_space]<div 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Our Christmas Day Lunch Cruise which is a 3 hour and 15mins river cruise coupled with a 4-course Traditional Christmas Lunch and a welcome glass of sparkling wine when you board.<\/p>\n<p>On the other hand, if you are just looking\u00a0for a sightseeing experience we offer a one hour Christmas Day circular sightseeing cruise. Both the Christmas Day Lunch Cruise and the Christmas Day Sightseeing Cruise depart from and return to Westminster Pier.<\/p>\n<p>For more details see\u00a0<a href=\"https:\/\/www.cityexperiences.com\/london\/city-cruises\/about\/london-special-events\/\">here<\/a>.[\/vc_toggle][vc_toggle title=&#8221;What cruises do you operate on New Year&#8217;s Eve?&#8221;]We operate a variety of cruises on New Year\u2019s Eve. Whether you are looking for a sophisticated 4-course dinner, a speedboat experience or a private hire yacht, we can help you. Take a look at all our cruises\u00a0<a href=\"https:\/\/www.cityexperiences.com\/london\/city-cruises\/about\/london-special-events\/\">here<\/a>.[\/vc_toggle][vc_toggle title=&#8221;What pier do your New Year&#8217;s Eve cruises depart from?&#8221;]All our New Year\u2019s Eve cruises depart from and return to <a href=\"\/london\/city-cruises\/tower-pier\/\">Tower Pier,\u00a0EC3N 4DT.<\/a>[\/vc_toggle][vc_toggle title=&#8221;How do I get to the pier?&#8221;]Please plan your journey well in advance during the holiday, be sure to check your planner at\u00a0<a href=\"http:\/\/tfl.gov.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.tfl.gov.uk<\/a>\u00a0and\u00a0<a href=\"http:\/\/www.nationalrail.co.uk\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.nationalrail.co.uk<\/a>.[\/vc_toggle][vc_toggle title=&#8221;What time should I arrive at the pier?&#8221;]Our customers are advised to arrive at\u00a0the pier 30 minutes before departure.[\/vc_toggle][vc_toggle title=&#8221;What is the dress code for your New Year&#8217;s Eve cruises?&#8221;]<strong>New Year\u2019s Eve Gala Dinner Cruise<\/strong><br \/>\nCocktail dress for women and jacket for men (no jeans or\u00a0trainers are permitted).<\/p>\n<p><strong>Thamesjet New Year\u2019s Eve<\/strong><br \/>\nWe recommend wearing warm clothes as this is a speedboat experience. In the event of wet weather, waterpoof clothing will be provided.<\/p>\n<p><strong>All other New Year\u2019s Eve cruises:<\/strong><br \/>\nFestive dress code.[\/vc_toggle][vc_empty_space]<div class=\"hbg-block-content hbcgntkwav0en5wstgf  collapse show  \" aria-expanded=\"true\" id=\"hbcgntkwav0e9a4fk44\" data-parent=\" \" >\n\t\t\n\t\n\n    <div class=\"module-wrapper    \" >\n\t\t\t\t\n        \t\t        \t\t\t\t<div class=\"module-inner-wrapper \">\n\t\t\t\t\t\t        \t            \t\t\t<div class=\"module-header \">\n\t\t\t\t\n<h2 class=\"title \">EU nationals travelling to the UK after EU Exit<\/h2>\t\n\n\n\n\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"module-content \">\n\t                \t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t    <\/div>\n\t\n<\/div>\n\n<script language=\"javascript\">\n(function($) {\n    jQuery(document).ready(function() {\n\t\tvar tbJSON = \"{\\\"hb_element_title\\\":\\\"EU nationals travelling to the UK after EU 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open=&#8221;true&#8221;] If you have an experience booked and must self-isolate due to either a registered and confirmed Covid test, NHS Track and Trace, or if<\/p>\n","protected":false},"author":5,"featured_media":44479,"parent":11782,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","inline_featured_image":false},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - London | City Experiences<\/title>\n<meta name=\"description\" content=\"We are all about the fun but safety is our number one priority. 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