Manage Your Booking

Alcatraz City Cruises Give Back to Local Community Residents/Organization

Alcatraz City Cruises is proud to support underrepresented communities in the Bay Area through our Alcatraz Gives Back program by offering complimentary tickets to qualifying local residents. This initiative is designed to make our stunning Bay more accessible to those who may not otherwise have the opportunity to experience it.

 

Residency and Eligibility

To qualify for our Outreach Program, residents must live in the Bay Area and meet specific eligibility criteria, including showing a valid ID with a local Bay Area zip code. Residents are eligible if they are participating in government assistance programs, as determined by the 2024 Federal Poverty Guidelines (FPL) for California.

Based on these guidelines, the following income limits apply:

  • Individuals: $15,060 or less annually
  • Families of Two: $20,440 or less annually
  • Families of Three: $25,820 or less annually
  • Families of Four: $31,200 or less annually

Residents can qualify by providing documentation from the following government assistance programs:

  • CalFresh (SNAP): EBT Card
  • Medi-Cal: Medi-Cal BIC (Benefits Identification Card)
  • Section 8 Housing Program: Voucher/Certificate of Eligibility
  • WIC (Women, Infants & Children): WIC Card (Nutrition Assistance)
  • General Assistance (GA) / General Relief (GR): Relief Payment Card
  • Supplemental Security Income (SSI): SSI Benefit Letter/Card

 

How to Book Your Complimentary Tickets

  1. Book tickets Here.
  2. Complete the reservation process.

Once booked, you will receive a confirmation email. On the day of your cruise, please bring:

  • Your booking confirmation (printed or digital).
  • A valid ID with a local Bay Area zip code.
  • Proof of eligibility (one of the documents listed above) to claim your tickets.

We look forward to welcoming you aboard for a memorable and scenic tour of the Bay!

Frequently Asked Question

Who is eligible for complimentary tickets under the Outreach Program?

Local Bay Area residents who belong to underrepresented communities and meet the income guidelines through participation in government assistance programs.

How do I prove my residency in the Bay Area

You will need to present a valid ID that shows a local Bay Area zip code.

What documentation do I need to claim my tickets?

You’ll need to bring your ID with a Bay Area zip code and proof of eligibility from one of the qualifying government assistance programs, such as an EBT card, Medi-Cal BIC, or SSI Benefit Letter.

Can I bring guests who don’t qualify for the program?

Yes, but only tickets for eligible local residents will be complimentary. Guests will need to purchase regular tickets. Guest can purchase regular tickets here

Can I reschedule my cruise after booking?

A: Yes, rescheduling is possible and can be done through Manage My Booking.

What if I don’t receive my booking confirmation?

If you don’t receive a confirmation, check your spam/junk folder or contact us at [email protected]