Customer Service – Alcatraz

New Manage Your Booking Portal

Cancellations And Rescheduling

Frequently Asked Questions

I Need To Cancel/Reschedule My Tickets.
Alcatraz Cruises has recently introduced a user portal designed to allow our guests increased abilities regarding their booking. Our new system is active and ready for use. The following functions are available on the portal:

Confirm your booking
Text your booking ID to your mobile device
Print your receipt
Reschedule
Add or remove individual ticket types
Refund and cancel entire booking

Please visit our manage your booking page to begin processing any of the above functions here: Manage Your Booking.

OverviewIncludesExcludesOffersScheduleWhere to MeetAdditional InformationDress CodeDuration ofMaxLess than an hourA few hoursFeatured ExperienceRecent BookingsHighlightsInclusionsDeparture Point/EntranceDeparture Timehourhours5 hours4 hours3 hours3.5 hoursOne hourIncludesWhy take this tour?Important InformationWhat's IncludedMeeting PointEnd PointCheck AvailabilityLast Minute DealsSave NowNew TourAbout this ExperienceExtras/UpgradesAdditional InfoComplimentary SouvenirRecyclable mist poncho ...Read More Show LessReviewsUpgrade ExperienceFAQsBook NowPackagesEssential InfoExtras & UpgradesExtras & UpgradesCancellation PolicyBook with ConfidenceBook SecurelyWe use SSL encryption to keep your data safe and privateCustomer SupportHaving trouble? We’re here to help. Call, chat, or email us.Flexible BookingManage your booking and make changes easily right from your account. Available on most experiences.Ticket AssuranceReschedule or refund your reservation any time with Ticket Assurance. Not available on select experiences including special events, holidays or partners tours.Package Deal AvailableLikely to Sell Out2X Reward PointsFree Cancellation with Ticket AssuranceUp to 2 hours in advanceLearn MoreGroup Rates AvailableSpecial rates for groups of 20 or moreStart PlanningUnforgettable ExperiencesIconic and one-of-a-kind experiencesExpert Tour GuidesLocal, friendly and experts on the city they loveSpecial Access TourAdmission to the grounds of Liberty Island and Ellis IslandA Sightseeing AdventureSee Alcatraz, the Golden Gate Bridge, Fort Point, and more!Admission to Alcatraz Island includedSave Up to 20% by Bundling!View PackageTicket purchases can only be made onboard.Tour ItineraryBuy One, Get One Free Ticket!Restricted to Bay Area residents on select dates. Add a pair of tickets to cart to receive BOGO. Discount will apply at checkout.Alcatraz Tickets Sold Out?Book Bay Discovery Cruise herefeesAll admin and port fees included

Customer Service – Alcatraz

New Manage Your Booking Portal

Frequently Asked Questions

Purchasing Tickets

Visiting Alcatraz Island

E-Tickets

Customer Service

Alcatraz Behind The Scenes Tour FAQ

3rd Party Tickets

Group Tickets

Alcatraz Legends & Lore

Technical Support

Alcatraz Island Ticket Breakdown

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