Accessibility

Niagara City Cruises is a Fully Accessible Property

Plan your trip with accessibility in mind.
Our Accessibility Commitment To You

At Niagara City Cruises anchored by Hornblower, we recognize diversity and inclusion through our guests and our dedicated employees.  Our attraction is a welcoming and safe environment that provides an accessible experience for all our guests.  Learn more about our services and accessibility access below.

Services

Wheelchairs

Niagara City Cruises provides wheelchairs on a ‘first come, first served’ basis.  There are a limited number of wheelchairs available for on-site use only.  It is recommended that guests bring their own wheelchair or scooter.

Several hotels in Niagara Falls have purchased their own scooters and/or have wheelchairs they loan to guests.  It is recommended that guests enquire at the time of booking.

Scooter and Wheelchair Rentals

Below are links to local scooter and wheelchair rental companies:

Dog and owners on a Niagara Cruise

Accommodations

Service Animals

Niagara City Cruises welcomes guide dogs or service animals on our premises.  The service animal is required to accompany the guest at all times.  The guest is responsible for their service animal while on our premises.

Service animals are defined as being visibly apparent that the customer requires the animal for reasons relating to a disability.  If it is not visibly apparent that the animal is a service animal, Niagara City Cruises will request documentation from the guest (i.e. identification card) confirming that the guest requires the animal for reasons relating to a disability.

All other animals and pets are not permitted on Niagara City Cruises property.

Support Person

We understand that some of our guests may require the assistance of a Support Person.  When a guest with a disability is accompanied by a Support Person, the Support Person will receive a complimentary ticket for admission.  Complimentary admission is limited to one Support Person per guest and to our Voyage to the Falls Boat Tour.  For other products, the Support Person will be charged the regular fare.

Designated Seating

Our Catamaran boats and Funicular offer designated seating for those guests with mobility issues.  Visible decals are used to identify the designated seating areas.

Accessibility

Entrance

At the Niagara Cruises Main Ticket Plaza guests will find a slightly sloped wheelchair accessible paved ramp leading towards our four elevators.  Our elevators provide easy access to our Lower Landing and boarding area.

At the Funicular, guests will navigate through our permanent stanchions designed to provide a clear and efficient path to the Funicular.  The Funicular offers wide doors, smooth transition plates and designated seating for guests with mobility issues.

Washrooms on Land

There are two accessible public washrooms for both men and women located at the Lower Landing.  The washrooms are located in the Lower Landing Administrative building.

Boarding Ramps

To access Niagara City Cruises’ vessels, guests are required to use the boarding ramps that are accessible to wheelchairs, walkers and strollers. Guests can find railings on either side of the boarding ramps that will assist with getting on and off the vessel.

Washrooms Onboard

There are two unisex wheelchair accessible washrooms located on the Lower Deck of both Niagara Wonder and Niagara Thunder catamaran boats.

Parking

Please visit our Directions and Parking page for more information.