Our tours run rain or shine and our guides are great at navigating through various weather conditions to ensure you’re as comfortable as possible. They will find shade where they can, overhangs to pause under – stuff like that.

En de très rares occasions, si le temps est particulièrement dramatique, certains sites peuvent être fermés (par exemple, le Colisée peut être fermé en cas d'inondation). Si le temps le permet et si nous sommes prévenus à l'avance, nous vous contacterons dès que nous le saurons.

This confirmation email contains valuable information – especially in regards to the meeting point, so you might want to print it out just to triple check you get to the right place at the right time. Those tech savvy individuals might want to bookmark it on your phone so you can easily pull it up for your own reference.

A physical or digital copy of this confirmation email is not required to join your tour. Your guide (or tour coordinator) will have your name in our database so as long as you know the name on the booking, you’re set!

Chaque voyage nécessite quelques éléments pour être le mieux préparé possible.

• Des chaussures confortables. Nous #takewalks donc il est essentiel de s'assurer que vous pouvez naviguer sur des surfaces inégales, des chemins de terre, des pavés, etc.
• L'eau. Les humains ont besoin d'eau. Nous vous suggérons donc d'en apporter !
• Sunshield. A hat, sunglasses, parasol, and/or sunscreen will help in those warmer months.
• Weather shield. A coat, umbrella, and layers are suggested for cooler months. (Remember our tours run rain or shine!)
• Carte d'identité avec photo. Certains circuits/sites exigent une pièce d'identité avec photo et date de naissance.
• Carte d'étudiant. Si vous avez réservé un billet étudiant, vous devrez fournir votre carte d'étudiant.

True to our name, most of our tours involve walking for at least half, if not the majority of the time. With the exception of a few of our daytrips, driving tours, or boat excursions, you can expect to walk a fair amount. Guests should be able to walk at a moderate pace without difficulty.

Want to tour with us but concerned about keeping up with the groups pace? Contact us and we may be able to arrange a private tour just for you and your group.

Every tour is different but for the most part, those with mobility limitations have difficulties on a group tour for a variety of reasons. Our group tours utilizes multiple areas that are not accessible like staircases, narrow passages, and uneven surfaces of archeological sites.

Cela ne veut pas dire que c'est un refus catégorique pour tous nos circuits. Tout d'abord, consultez la section FAQ de la page de la visite sur notre site Web. En général, nous y indiquons si un site est accessible aux personnes à mobilité réduite.

For some tours, we can arrange a private tour modified with your limitations in mind. Please contact us so we can arrange your visit.

Chaque circuit est différent, mais la plupart du temps, les poussettes sont difficiles à transporter sur un circuit en groupe. Certains sites n'autorisent pas les poussettes à l'intérieur, tandis que les circuits en voiture et les excursions d'une journée ne disposent pas d'espace de rangement supplémentaire dans le véhicule.

That doesn’t mean it’s a hard no on every one of our tours. If you contact us, we can see if we can arrange something.

Lorsqu'une poussette est autorisée, veillez à ce qu'elle soit petite, légère et pliable.

Due to the religious nature of holy sites such as churches and catacombs, all individuals regardless of gender and age must cover their shoulders and knees.

During warmer seasons, you can bring extra covering (scarves, sweaters, sarongs, etc.) to put on just before entering.

Comme notre nom l'indique, nous "marchons" ! La plupart de nos visites impliquent de marcher pendant au moins la moitié, voire la majorité du temps. Nous vous recommandons fortement de porter des chaussures confortables où vous pourrez naviguer sur une variété de surfaces, y compris les pavés, les trottoirs, les chemins de terre et les rues de la ville.

Thanks in advance for thinking of us! Headsets are a valuable asset to us and the sites we visit. We typically can arrange to pick up the headset from your hotel if you have already left the tour area. Just contact us as soon as possible.

Non seulement nous aimons l'art, l'histoire et la culture, mais nous aimons aussi la nourriture. Nos guides sont tous des locaux qui souhaitent que vous viviez une expérience incroyable en visitant leur ville. Ils seront ravis de vous indiquer leurs endroits préférés dans la région. Il suffit de leur demander !

Once you book, you will receive an email confirmation. This confirmation will show you the meeting point address, a short description of how to locate once at that address, and a meeting time. We meet for a tour 15 minutes prior to the tour start time so we can get everyone checked in, and ready to #takewalks!

We generally (with a few exceptions) use meeting points that can be easily located on Google Maps.

Voici un exemple :

Meeting Point: Via delle Terme di Tito, 72 (Oppio Caffè) Meet directly across the street from Oppio Caffè at the gated entrance to Colle Oppio Park. 

Ce point de rencontre est situé à Via delle Terme di Tito 72 dont vous pouvez facilement entrer dans Google Maps et trouver l'emplacement exact. Une fois arrivé à cette adresse (qui est Oppio Caffè), vous regarderez de l'autre côté de la rue vers les portes du parc Colle Oppio et vous verrez votre guide qui vous attend !

Your guide (or a tour coordinator) will be at the meeting point 15 minutes prior to the tour start time. They will be holding a sign with the Walks logo and the words “MEET HERE” on it.

Le panneau de notre point de rencontre ressemble à ceci :

Nous comprenons que vous puissiez avoir des difficultés à vous déplacer dans une nouvelle ville. Nous vous recommandons vivement de prévoir beaucoup de temps pour arriver à votre visite - mais les choses arrivent.

If you are running late, its best to contact us so we can reach out to your guide. This is not always possible for all tours – our guides are with other clients and already into the tour (we ask them not to use their phones during their tour). But in some cases, a few minute delay can be remedied. Most times, guides leave the meeting point within 5 minutes of the tour start time.

Dans certains cas, nous pouvons être en mesure de reprogrammer votre visite moyennant des frais de modification minimes, en fonction des disponibilités. Vous devez nous contacter dans les 24 heures suivant la visite manquée pour effectuer cette modification.

Our tours are all-inclusive packages that include all tickets and reservations fees in advance, often with exclusive early access or “skip the line” privileges to avoid long waits, and cannot be used with other tickets or passes to the various museums and historical sites included.

C'est vous qui décidez. Si vous avez apprécié votre visite et avez le sentiment d'avoir reçu un service exemplaire de la part de votre guide, il est d'usage de laisser un pourboire à la fin de la visite. Ce n'est toutefois pas obligatoire et nous ne vous en voudrons pas si vous ne le faites pas, pas plus que votre guide.

We do our very best to accommodate dietary restrictions – we know food is important to everyone! We do need a heads up of your dietary needs well before your tour so it is best to contact us as soon as you book.

In some instances, substitutions are just not possible. For example, our Pasta Making Class, by its nature is not suitable for celiacs nor is the pizza-making part of our Rome Food Tour.

For guests with severe food allergies, we recommend avoid taking a food tour and being very careful with all food in a foreign country, which isn’t always labeled to US-standards.

We don’t maintain a waitlist as we receive so many requests we simply can’t follow up properly with everyone. We recommend checking periodically to see if space becomes available on a sold out tour.

Cela signifie que le prix de la visite indiqué sur notre site Web comprend tous les billets, réservations et droits d'entrée. Il n'y aura pas de mauvaises surprises le jour de votre visite, vous pouvez donc laisser votre portefeuille à la maison (à moins que vous n'ayez envie de donner un pourboire à votre guide ou de prendre une collation après votre visite).

It differs, from one tour to another- if you know what tour you want, we would always say to book as far in advance as you can. Our most popular tours like our VIP Colosseum tours, our Pristine Sistine Vatican tour, our Best of Milan and Last Supper tour, or our Rome Past Making class can sell out months ahead of time. Other tours might still have availability weeks, days, or even hours ahead of time.

You can view a complete summary of our policy here. Cancellations must be made in writing, by emailing [email protected] or via telephone: From the US (toll-free): +1-888-683-8670 International: +1-202-684-6916.

We strongly encourage you to print your confirmation letter, mostly because it contains meeting point directions, Walks’ contact details, photos and maps to help you get there. Having your confirmation letter isn’t required to join the group however, your guide will have your name anyway.

Either your tour guide or a tour coordinator will be waiting at the tour meeting point 15 minutes before your tour start time. They will be holding up a sign with the Walks logo on it.

Please note that we ask all guests to arrive at the tour meeting point at least 15 minutes before the scheduled start time of their tour. If you have difficulty finding the meeting point or are delayed along the way, please call any of the following emergency numbers: the emergency phone number in Italy, +39-069-480-4888 or for tours in Paris, +33-176-36-0101 not our regular Customer Service number.

It’s hard to say and differs from one tour to another. For our most popular or limited-availability tours; such as the VIP Colosseum Tour, Alone in St. Mark’s Basilica, the Pristine Sistine, Best of Milan with Last Supper Tickets or the Rome Pasta-Making Class; we would recommend booking as soon as you can as these services often sell out months in advance. Other services such as our walking tours or regular food tours (not the cooking class) can usually booked two to three weeks in advance; and we may have space on a standard Vatican or Colosseum tour a few days in advance – or even on the day of running! If you know what tour you want to book though, we would always say to book as soon as you can.

It means the tour price listed on our website includes all ticket, reservation and entrance fees. There won’t be any nasty surprises on the day of your tour, so you could leave your wallet at home (unless you felt like tipping your tour guide).

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C'est vous qui décidez. Si vous avez apprécié votre visite et avez le sentiment d'avoir reçu un service exemplaire de la part de votre guide, il est d'usage de laisser un pourboire à la fin de la visite. Ce n'est toutefois pas obligatoire et nous ne vous en voudrons pas si vous ne le faites pas, pas plus que votre guide.

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No, unfortunately all of our tickets and reservation fees are paid in advance of the tour.

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Tout paiement doit être effectué par carte de crédit, soit par téléphone avec nos agents du service clientèle, soit directement par le biais du moteur de réservation de notre site web, qui transmet les données de votre carte de crédit en toute sécurité et vous assure le plus haut niveau de protection. Nos guides ne peuvent pas accepter d'argent liquide pour le paiement de votre visite.

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Unfortunately we are unable to accommodate wheelchairs on most of our group tours for a variety reasons. For example, at the Vatican Museums, wheelchair users are required to follow a different route not accessible to those not in wheelchairs. At the Colosseum, lifts are often out of order, requiring more complicated solutions. In most cases we can serve wheelchair users on our private tours, to allow the guide to adapt the route to their particular requirements. Please do get in touch with us before you book, however, and be aware that guests are responsible for propelling their own chairs – guides will be unable to do this.

We ask that all customers bring photo ID with their date of birth listed plus your confirmation email. For all tours involving walking, we would recommend that you wear comfortable shoes. If you’re visiting in warm weather (May – Sep) we recommend that you bring sunscreen, a bottle of water (which you can refill along the way on most tours) and a hat. This applies particularly if you are touring the Colosseum where there is very little shade. During the cooler months we would recommend that you bring a coat and possibly a rain jacket and/or umbrella.

Yes! Our tours run rain or shine. On some very rare occasions, when the weather is particularly dramatic, some outdoor sites may be closed (e.g. the Colosseum may close in the case of flooding). On these occasions we will try to contact you in advance, where we have warning.

A group tour is one where you join a group of other travelers and a single guide – our groups are usually around 12 people, although they can be a little larger, particularly on day trips. Because our groups are so small, you’ll still find it easy to hear and interact with your guide and it’s more cost-effective than a private tour, which is when you pay to have your own personal tour guide (and/or transfer) just for you.

Le code vestimentaire dans les églises catholiques et les sites religieux (comme les catacombes) exige que les femmes et les hommes couvrent leurs épaules et leurs genoux. En été, nous recommandons aux hommes de porter des t-shirts et des shorts longs qui couvrent leurs genoux. Pour les femmes, si vous portez un haut ou une robe sans bretelles, apportez un gilet. Si vous portez des shorts, nous vous recommandons d'apporter un sarong pour vous envelopper à l'intérieur.

Due to a new set of rules, you may only carry a small backpack or handbag inside the Colosseum. As there is no bag storage at the Colosseum, guests who bring large bags on their tour may be unable to join their group. All visitors are also undertake a more thorough security check at the Colosseum, which can cause delays.

YES! Any tour that covers the Colosseum, Roman Forum and Palatine Hill includes a lot of walking (that applies even moreso to our Best of Rome tour). Although a tiring morning, it shouldn’t present too much of a challenge to anyone with a normal fitness level in good health. If you want to visit the Colosseum but are concerned about the activity levels, consider our Colosseum by Night tour or a private tour.

Probably not. Our Crypts, Bones & Catacombs Tour includes a visit to the Rome Catacombs, which are a series of long underground passages. While they are quite open and moderately well lit (and perfectly safe), they may not be suitable for anyone with particularly bad claustrophobia. If you think are likely to experience panic in these situations we would recommend that you do not opt for this particular tour.

Seeing all of Rome in a single day is pretty tiring. We do leave time for a lunch break during which you can rest and our guides are always very conscious to pace our tours to suit your group. For guests with a normal fitness level and good health, it won’t be too much but if someone in your party has issues with mobility or fitness, we would recommend that you take the Best of Rome and Vatican Highlights on separate days, to give you time to rest in between. If you really only have one day in Rome, consider a private tour where we can add in more breaks and cut a few sites to suit you.

Our Rome Food Tour can be tailored to suit most dietary requirements so long as you give us enough notice to prepare. Obviously the pizza-making section of the tour is not suitable for coeliacs. Our Pasta-Making Class, by its nature is not suitable for coeliacs but should be okay for everyone else. While we will do our best to accommodate guests with food preferences or allergies, please note that it will not always be possible to make a substitution – for example the bread, meat and cheese shop on the Rome Food Tour will always be visited and tastings cannot be substituted. For guests with severe food allergies, we recommend not taking a food tour and being very careful with all food in Italy, which isn’t always labeled to US-standards.

The Vatican Museums has a very strict dress code, requiring that all visitors cover their shoulders and knees. Men should be careful to wear long shorts, while women should wear skirts beneath the knee or trousers. If you are wearing a sleeveless top, please bring a cardigan with you. Guests who arrive at the Museums without the appropriate dress may be refused entry.

Selon le règlement des musées du Vatican, seuls les petits sacs peuvent être apportés à l'intérieur des musées. Les sacs à main et les petits sacs à dos (pas plus grands que 40cm x 35cm x 25cm) peuvent être transportés à l'intérieur mais tout ce qui est plus grand que cela, ainsi que les grands parapluies, doivent être contrôlés au vestiaire. Les articles peuvent être laissés au vestiaire sans frais, mais veuillez noter que vous devez revenir à cet endroit pour récupérer vos affaires avant 17 heures ou revenir le jour suivant. Comme nos visites se terminent le plus souvent à la basilique Saint-Pierre, cela n'est pas très pratique, car vous devrez marcher environ 20 minutes de là à l'entrée des musées. Dans le cas de notre visite des hauts lieux du Vatican, il se peut que les clients doivent quitter la visite plus tôt pour rejoindre le vestiaire avant sa fermeture et ne pourront pas visiter la basilique Saint-Pierre.

All of our Vatican tours start at an easy-to-find location near the entrance to the Museums. In the case of our Pristine Sistine, Complete Vatican and Vatican In A Day tours, you will end at St. Peter’s Basilica, which is a 20-minute walk from the entrance to the Museums. For our Vatican Highlights Tour you have a choice. Your tour ends inside the Sistine Chapel where you are welcome to stay or continue exploring the Museums. Alternatively follow your guide for special skip the line access to St. Peter’s Basilica.

Yes. All of our Vatican tours include skip the line access as standard. This means that we use the special group entrance with pre-reserved timed-entry tickets, so you’ll never have to wait in long general access lines. For extra special entry, check out our Pristine Sistine Tour. Any of our group tours that visit St. Peter’s Basilica also include skip the line access there.

Our Pristine Sistine Tour is our earliest entrance tour, getting you inside the Vatican Museums before they open to the general public. We take you straight inside once the Museums open to groups (an hour before the public!) and rush you directly to the Sistine Chapel, giving you the best chance of seeing it in peace and quiet!

Most do – our Pristine Sistine, Complete Vatican and Vatican In A Day tours include guided tours of St. Peter’s Basilica and, although our Vatican Highlights Tour doesn’t include a guided tour, you can follow your guide for special skip the line access, getting you inside the basilica to explore on your own. Please note however, that St. Peter’s Basilica is a functioning church and is often used for religious ceremonies. The basilica is therefore closed on occasion without previous warning. In these cases, we do endeavor to warn you in advance and your guide will provide you with a longer tour inside the Vatican Museums.

Please note that St. Peter’s Basilica is closed most Wednesdays, when the Papal Audience takes place in St. Peter’s Square.

Non, non, ne, nee, absolument pas. Et les gardes de la Chapelle Sixtine sont effrayants, donc nous ne recommandons pas d'essayer.

No. Tours of the Vatican Scavi (a.k.a. the Vatican Necropolis) may only be booked directly through the Vatican authority responsible for caring for them. Access is limited to only a few groups a day and tours are in huge demand though, so we recommend booking a few months before your trip where possible. For reservations email [email protected].

We don’t – nor should anyone else! Tickets to the Papal Audience are provided free by the Vatican, if you fill in this form and fax it to the number printed at the bottom. Tickets are sometimes available from the Swiss Guard at the entrance to St. Peter’s Basilica, by the bronze doors, between the hours of 3pm and 8pm the day before. Tickets are limited to only 10 per person however and are not guaranteed.

Yes! All Walks of Italy services will run, rain or shine. On some very rare occasions, when the weather is particularly dramatic, some sites may be closed. In these cases we will try to contact you in advance, where possible.

Bien que vous ne puissiez pas transporter de grands sacs à dos dans le Palais des Doges, un contrôle gratuit des sacs est prévu à l'entrée. N'hésitez pas à laisser vos sacs à main et sacs à main ici aussi et à les récupérer après votre visite.

Unfortunately children under the age of 6 years old are not allowed to join the Doge’s Palace Secret Passages tour due to Doge’s Palace safety policy.

La visite des passages secrets du Palais des Doges permet de découvrir les archives secrètes et les passages cachés du Palais. Cela signifie que la visite entre dans de petits espaces relativement sombres entre les pièces. Si cela vous rend nerveux ou si vous souffrez de claustrophobie, nous vous conseillons de ne pas faire cette visite.

Comme il n'y a pas de climatisation, les passages peuvent devenir assez chauds au cours de la visite des passages secrets du palais des Doges.

At St. Mark’s Basilica, as at all Catholic churches and religious sites, visitors are asked to cover their shoulders and knees. For men this means long shorts or trousers, while women should wear long skirts or trousers. If you are wearing shorter shorts please bring a sarong or similar to cover up. If your top is sleeveless, we recommend that you bring a cardigan.

With enough notice, we can tailor our Venice Food Tour to suit most dietary requirements, although this tour is not suitable at all for coeliacs. Please contact our Customer Service team as far in advance as possible to allow us to prepare. While we will do our best to accommodate guests with food preferences or allergies, please note that it will not always be possible to make a substitution, so that guest may enjoy fewer tastings than others. As we are visiting local businesses, we cannot guarantee that there may not be traces of some ingredients. If you have a very severe allergy, we recommend that you do not take our food tour and that you are particularly careful in Italy, where food is often not marked to US standards.

That depends on where you’re going! Venice gondolas are best for atmosphere and travel quite slowly. They are therefore best for the small quiet back canals of the city. If you are travelling between two points, however, or want to tour busier waterways such as the Grand Canal and the wider lagoon, we’d recommend a motorboat.

Le code vestimentaire dans les églises et sites religieux catholiques exige que les femmes et les hommes couvrent leurs épaules et leurs genoux. En été, nous recommandons aux hommes de porter des t-shirts et des shorts longs qui couvrent leurs genoux. Pour les femmes, si vous portez un haut ou une robe sans bretelles, apportez un cardigan. Si vous portez des shorts, nous vous recommandons d'apporter un sarong pour vous envelopper à l'intérieur.

Currently you can – guards at the Accademia have relaxed rules around photography inside the gallery so you are allowed to take photos of David, although we cannot guarantee how long this will last.

With enough notice, we can tailor our Florence Food Tour to suit most dietary requirements. Please contact our Customer Service team as far in advance as possible to allow us to prepare. While we will do our best to accommodate guests with food preferences or allergies, please note that it will not always be possible to make a substitution, so that guest may enjoy fewer tastings than others. As we are visiting local businesses, we cannot guarantee that there may not be traces of some ingredients. If you have a very severe allergy, we recommend that you do not take our food tour and that you are particularly careful in Italy, where food is often not marked to US standards.