FAQ - Niagara

Niagara City Cruises offers two unique experiences:

Excursion en bateau "Voyage To The Falls

Hop aboard to make your way to an experience no one ever forgets. Get up close and personal with the American Falls, Canadian Horseshoe Falls, and breathtaking Great Gorge – and the thundering roar, awesome power, and amazing mist that come along with these natural wonders.

Vous pouvez aussi monter après le coucher du soleil pour vivre une expérience de brume légère (mais toujours aussi magique) avec l'illumination des chutes.

EN SAVOIR PLUS

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Croisière avec feux d'artifice aux chutes

There is nothing quite like the sight of exploding fireworks over the brink of Niagara Falls to make your trip a memorable one. Admire Niagara Falls at night aboard a 40-minute Falls Fireworks Cruise. This cruise offers a light-mist experience where you will take in the beauty of the illuminated falls before enjoying the fireworks above. See our Schedule Page for more details.

EN SAVOIR PLUS

Niagara City Cruises operates seasonally. See our Schedule Page for more details.

VOYAGE TO THE FALLS SCHEDULE

FALLS FIREWORKS SCHEDULE

Yes. Voyage to the Falls boat tour tickets is Timed Entry Ticketing. Simply select a time slot that best suits your plans. Plan to arrive at or within your selected time slot.

• Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.

Tous les groupes doivent réserver à l'avance. Veuillez nous envoyer un courriel à [email protected] pour plus de détails.

Please find our full schedule here:

VOYAGE TO THE FALLS SCHEDULE

FALLS FIREWORKS SCHEDULE

Before sunset, our Full Mist boat tour experience sails into the heart of the Canadian Horseshoe Falls. Our Light Mist experiences sail after sunset, and for safety reasons, the boat tour cruises to the outer edge of the Falls.

We sail rain or shine! Guests will be provided with a recyclable poncho. Our vessels also have an enclosed viewing area.

Si le mauvais temps persiste, les visites peuvent être annulées ou reportées jusqu'à ce que le temps se dégage.

Our recyclable ponchos are complimentary and handed out to our guests just before boarding.

Oui, nos ponchos gratuits sont 100% recyclables.

We recommend budgeting an hour for your entire visit. This is fully dependent on guest traffic volumes and varies from person to person. Actual time may vary depending on business volumes, peak hours, etc.

Oui. Tous les navires de Niagara City Cruises sont certifiés par Transports Canada et inspectés chaque année afin de respecter des règles de sécurité strictes. Tous nos équipages participent à des exercices de sécurité réguliers sur chaque navire.

To view our ticket prices, please select one of our experiences below:

BOOK NOW – VOYAGE TO THE FALLS

BOOK NOW – FALLS FIREWORKS

All Niagara City Cruises tickets can be purchased online by selecting the Buy Tickets.

BOOK NOW – VOYAGE TO THE FALLS

BOOK NOW – FALLS FIREWORKS

Tickets can also be purchased at our Ticket Plaza located at 5920 Niagara Parkway, Niagara Falls, Ontario, L2E 6X8 (look for the large white sails next to the Zipline to the Falls Tower).

Une fois le paiement reçu, les croisières ne sont pas remboursables, sauf si l'Assurance Billet est achetée au moment de la réservation. Nous serons heureux de reprogrammer votre date de croisière pour le montant payé avec un préavis de 48 heures avant la date prévue de votre croisière. Les croisières ne sont ni remboursables ni transférables dans les 48 heures précédant la croisière. Nous ne dédommageons pas les personnes qui ne se présentent pas ou qui arrivent en retard.

Purchases made with Ticket Assurance may be rescheduled or canceled up to 2 hours prior to the original departure time with a full refund, minus the cost of non-refundable Ticket Assurance. Ticket Assurance is not available on select cruises such as holiday, specialty, or partnership cruises, or other experiences as indicated.

When booking tickets, guests will select the date and time slot that best suits their needs.

Guests are encouraged to arrive on time, just prior to or within their selected time slot.

• Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.

Yes! We accept US Visa, and MasterCard cards online and in person. US cash is also accepted at our Ticket Plaza.

We encourage all guests to skip the printer and use our Mobile Ticketing which can be scanned directly from a smartphone.

TÉLÉCHARGER L'APPLICATION

At our Ticket Plaza, we accept the following methods of payment:

• Visa
• MasterCard
• Interac
• Débit
• Canadian and US currency

If purchasing tickets online, the following methods of payment can be used:

• Visa
• Mastercard

Nous ne proposons pas de réductions pour les étudiants et les personnes âgées.

For groups of 20+, please contact [email protected] page for more details.

No. We do not sell or accept gift cards of any kind.

Please bring your booking confirmation number to the Ticket Plaza and one of our crew members will bring up your reservation.

Yes. An e-Ticket can be replaced with the original booking confirmation number. Please visit our Ticket Plaza when you arrive.

The health and well-being of our guests and crew members is our number one priority. We have entry and boarding requirements which include:

• Timed Ticketing Entry: To control passenger flow and manage guest capacity, timed ticketing entry is utilized. Note – during the peak season (June – Labour Day) please expect line-ups to access the Lower Landing and to board the boat. As a result, we cannot guarantee that your departure time will take place within the booked time slot.
• Examen de sécurité : Tous les invités et leurs objets personnels peuvent être soumis à un contrôle.
  • Guests are permitted to bring a personal item. Personal items include a small purse or handbag, a small backpack, an infant diaper bag, or a camera bag. Maximum dimensions are 17.8 x 38.1 x 40.6 centimetres (7x15x16 inches).
  • Restricted and dangerous articles are strictly prohibited. This includes but is not limited to; suitcases of any size, carry-on luggage, overnight bags, roller bags, briefcases, coolers, trunks, dangerous articles, and all other items that exceed the maximum dimensions for personal allowances.
  • Note that additional personal item allowance and entry restrictions may be imposed at entry without prior notice.
  • La nourriture et les boissons extérieures ne sont pas autorisées.
  • Tous les invités qui montent sur le bateau doivent avoir un billet pour monter à bord.
  • Our attraction is a smoke and vape-free environment. This includes tobacco, e-juice, and cannabis.

Niagara City Cruises se réserve le droit de modifier ses mesures de sécurité à tout moment et sans préavis.

Our hours of operation vary depending on the day of your visit. Please visit our Schedule page for more information.

VOYAGE TO THE FALLS SCHEDULE

FALLS FIREWORKS SCHEDULE

Yes. Our attraction and boats are wheelchair accessible.

Yes. There are two (2) wheelchair-accessible washrooms aboard our two (2) catamaran boats.

There are additional wheelchair-accessible washrooms on land in our Lower Landing area.

No. Smoking or vaping of any kind (tobacco, cannabis, or e-juice) is not permitted on our boats or anywhere on our property.

Yes. Small to mid-size infant strollers are permitted.

Prior to boarding, there is a designated unsupervised area available to park strollers at your own discretion.

Infant strollers brought on board are not permitted on the upper observation deck for safety reasons. Strollers cannot be left unattended, and all personal belongings should be supervised accordingly.

No. We do not offer storage areas for personal items.

Tous les objets personnels ne doivent jamais être laissés sans surveillance pendant votre visite.

At your discretion, infant strollers can be left at the designated unsupervised area prior to boarding.

Niagara City Cruises welcomes guide dogs or service animals on our premises. The service animal is required to always accompany the guest. The guest is responsible for their service animal while on our premises.

Service animals are defined as being visibly apparent that the customer requires the animal for reasons relating to a disability. When our crew members cannot easily identify that an animal is a service animal, they may ask for documentation from a regulated health professional that confirms the guest needs the service animal for reasons relating to their disability.

Tous les autres animaux et animaux domestiques ne sont pas autorisés sur la propriété de Niagara City Cruises.

Outside food and beverages are not permitted at our attraction.

While enjoying a spectacular view of the Falls, guests can enjoy a selection of drinks and casual food at our onsite Riverside Patio.

Absolutely! We love seeing the amazing photos and videos are guests take. Be sure to use #InTheMist on social media to share your experience with us!

Please note that we only allow handheld cameras on site and do not permit any additional equipment with general admission.

Niagara City Cruises is in the heart of Niagara Falls’ tourist district. Our address is 5920 Niagara Parkway, Niagara Falls, Ontario.

We are just a short walk away from the foot of Clifton Hill. For directions on Google Maps, click here.

Niagara City Cruises’ Funicular is located at the intersection of Niagara Parkway and Clifton Hill. For directions on Google Maps, click here.

• Niagara City Cruises does not have an on-site parking lot.
• However, there are several parking lot options provided by the Niagara Parks and surrounding businesses. A few parking options include:
  • Skywheel Lot – 4960 Clifton Hill, Niagara Falls, ON L2G 3N4
  • Fallsview Lot – 6650 Niagara Pkwy, Niagara Falls, ON L2E 6T2
  • Bird Kingdom Parking Lot – 5651 River Rd, Niagara Falls, ON L2E 7M7
  • Bender Street Public Parking – Bender Street, Niagara Falls, ON

The closest Canadian highways to Niagara City Cruises are the Queen Elizabeth Way (QEW) and Highway 420.

The closest bus terminal is the GO Transit Bus Terminal located at 4269 Bridge Street, Niagara Falls, Ontario.

For more details, visit the GO Transit website.

The closest train station is VIA Rail located at 4267 Bridge Street, Niagara Falls, Ontario.

For more details, visit the VIA Rail website.

For all inquiries regarding passport information or travel documents that are required to enter Canada, please visit the Canada Border Services Agency website.

The closest border crossing to our attraction is the Rainbow Bridge, which is a two (2) minute drive to Niagara City Cruises.

Please visit the Canada Border Services Agency website to view other border crossings close to our attraction.

The closest airport to our attraction is the Niagara Falls International Airport in Niagara Falls, New York, U.S.A.  This airport is approximately a 30-minute drive.

The Buffalo International Airport is in Buffalo, New York, U.S.A., and is approximately a 45-minute drive.

The John C. Munro International Airport is in Hamilton Ontario, Canada, which is a 50-minute drive.

The Lester B. Pearson Toronto International Airport is in Toronto Ontario, Canada which is a 1.5-hour drive.

The best time to visit Niagara Falls, Canada is between April and November when many of the major attractions are open, and the weather is best.

Our peak times are on weekends, holidays, and throughout the summer season.  Our peak hours are between 11:00 am – 6:00 pm.

If you are visiting in July and August, especially weekends/holidays, we do suggest coming before 11:00 am or after 6:00 pm for the best visitor experience.

A complimentary recyclable poncho is provided to each guest upon boarding.

Light jackets, sweaters, rain jackets, running shoes, and hats are great when travelling to Niagara during the Spring and Fall.

During the summer months, a comfortable pair of walking shoes is highly recommended.  Shorts, t-shirts, hats, sun visors, sunglasses, and light jackets for the evening are also encouraged as temperatures are generally 5-10 degrees cooler by the water.  Don’t forget the sunscreen!

We do encourage you to check the local weather before your visit.  You can access local weather here.

There are many hotels, inns, bed and breakfasts, and hostels that are located close to Niagara City Cruises.

When looking for accommodations, the popular hotel areas close to Niagara City Cruises are the Fallsview District, Clifton Hill District, and Lundy’s Lane District.

Yes.  Our guests can enjoy a variety of drinks and food options at our Riverside Patio.  After your boat cruise, relax on our patio, while soaking in the spectacular view of Niagara Falls.

Please note that outside food and beverages are not permitted at our attraction.

Yes.  We offer a selection of items, and souvenir keepsakes at the Retail area located in our Lower Landing.

Yes.  Our Lost and Found is located in our Administrative Building in our Lower Landing.  If you have lost an item, please see one of our on-site crew members.  For further assistance, please contact our customer service department.

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