City Cruises welcomes everyone! We’re committed to making your river cruise safe, enjoyable, and accessible.

• Accessible Boat: Our fully-equipped River Duchess operates on a set schedule. To confirm timings for your visit, simply contact us beforehand.

• Accessibility Information: For detailed accessibility information, please review our Accessibility Statement before your cruise.

Have questions? Don’t hesitate to reach out! Call us at 020 77 400 400 or email info@citycruises.com.

Boarding for the Alive After Five takes place at our Kings Staith landing at 5:30pm. The boat sets sail at 6:00pm and returns to the same landing at 7:00pm.

On all of our boats, you’ll find both a bar and restroom facilities available.

We accept both cash or a card as a form of payment.

Yes, one carer is admitted free along with a full-paying guest. To qualify, the carer should bring proof that they are the paid guest’s registered carer. Documents that we accept as proof are as follows:

From the carer; Carers Card, Carers Allowance Letter of Award (and proof of ID), GP letter confirming caring responsibility. From the person requiring care; Disability Living Allowance Letter (DLA), Personal Independence Payment document (PIP), Attendance Allowance letter, Blue Badge, an Access Card with +1 symbol. Persons with a visual impairment may also present a Registration Card (BD8), or Certificate of Visual Impairment (CVI).
To redeem when booking via the website, please make the booking for the whole party except the carer(s). Then, at least 48hrs before, please email info@citycruises.com with the booking number and one of the methods of proof listed above, requesting a carer ticket to be added to the booking. Please also ensure you bring proof with you on the day of your cruise to ensure speedy boarding!
To redeem without pre-booking, simply head to the Boarding Location and speak to a member of the City Cruises team selling tickets, bringing proof as listed above.

For bookings of less than 20 people, please make your reservation online. However, for groups of 20 or more, kindly send an email to ukgroups@citycruises.com.

To ensure your comfort during the cruise, we suggest wearing comfortable clothing and footwear. It is also advisable to bring along a light jacket or sweater in case of cooler temperatures.

We warmly welcome children on our Alive After Five cruises. Admission is complimentary for children under 5 years old, and we also provide engaging activity sheets onboard to keep younger guests entertained.

We happily welcome well-behaved dogs on board our Daytime Sightseeing Cruises, River Bus Service, and Self Drive Boats, at no additional cost, as long as they are kept on a leash. Please note that only Guide/Hearing Dogs are permitted on our Dining Cruises and Santa Experience.

Two of our boats are wheelchair accessible, namely the River Palace and River Duchess. Additionally, the River Duchess features a wheelchair-accessible restroom. However, kindly note that wheelchair access is only available at our King’s Staith Landing.

To obtain directions to our King’s Staith Landing, please click here. If you would like to verify the sailing times for the River Palace or River Duchess, please contact our office at 020 77 400 400, or consult with one of our Quayside Managers on the day of your visit.

Digital Gift Cards are the perfect way to give someone an experience that lets them schedule their adventure at their convenience! A City Experiences digital gift card can be purchased anytime and is valid on all City Experiences, City Cruises, Walks, and Devour Tours experiences that take place in the US and in the UK. Gift cards can be used to pre-purchase experiences and upgrades online or through our contact center but cannot be redeemed for on-board/in-experience purchases.

In York, there may be occasional instances of elevated river levels, which could affect our regular sailings. Nonetheless, we will strive to continue our voyages as long as it is safe to proceed. However, our smallest boat may face limitations and be unable to pass beneath the bridges at a certain point.

In such cases, our Lendal Bridge Landing may have to be closed, and we may operate solely from our Kings Staith landing, depending on the river’s level. We will endeavor to keep our customers informed through our website and advertising boards located at our moorings.

Yes, however we are only able to accept the Digital E-Card – we are unable to accept a physical card.

To redeem your York Gift Card, please present the digital card at the Boarding Point or at the On-Board Bar.